DISCLAIMER OF CONFIDENTIALITY: The information that we share is for the sole purpose of providing a quality boat charter service, and will not be disclosed to any third party or used for any other purpose without your written permission.

CANCELATION POLICY: We‘re happy to assist you with your cancellation up until 15 days before the trip with only 20% cancelation fee to help cover any fees and/or other costs we incur to process the request. Bookings or Cancellations within 15 days from the day of the service are       non-refundable. Holiday & Selected Dates: There will be no refunds for cancelations during long weekends, special holidays, Easter week, and, from December 22nd through January 7th. Some boat`s rate may vary according to specific high season dates or a trip schedule, such as: Christmas Eve (Dec.24th), Christmas Day (Dec. 25th), New Year's Eve, January 1st, or, a special night event in the Sea when it is scheduled after 9pm. 

LATE DEPARTURES: To avoid any delays in the service we will ask you to arrive to the boat a little before your starting time. The time starts counting at the scheduled time whether the passengers are onboard or not. If there are any delays because one or a few passengers are missing the time that we will wait will not be recuperated. 

PAYMENT: The Charter must be fully paid before departure, otherwise the trip will be cancelled.

WEATHER: The boat charters they go out no matter the weather (rain or shine) unless the Port is closed or restricted; if navigation is allowed within the bay, the route plan and destinations will be shortened or adjusted to match a charter, and a refund will be issued for the difference paid if applicable. Rain does not constitute grounds for cancellation or rescheduling in most scenarios. If Port is Closed or Sea Navigation is restricted due to an extreme weather condition such as: hurricane, lightning storm or tornado when it is a dangerous to be in the water, we reserve the right to reschedule your charter with no additional charge/penalty.

REFUNDS & RESCHEDULES: The Captain has the final decision in determining if a charter must be rescheduled or canceled due to the conditions mentioned above and a full OR partial refund may apply according to the each circumstance. There will be no refunds due to Sea sickness at any time of the trip; once the vessel has returned to Port, any further departure the same day is considered an independent charter and service.

LIABILITY ABOARD: Clients accept liability for damages or loss of equipment due to negligence and, if applicable, an open credit card voucher or secure deposit will be required when signing a service contract. Our captain is responsible for the security and safe transportation of its passengers and a Full Coverage Passengers Liability Insurance is provided for every operated charter. Passengers must strictly follow the Captains orders and crew instructions to participate in a safe trip.

CHILDREN: Everybody aboard (adults and kids) are supervised by crew members most of the time, however when children travel they are under the responsibility and strong supervision of their Parents on board, in the sea and on land.

EXTRA HOURS: Additional hours can be requested as long as its done well in advanced (no later than 48hrs prior the day of service) and are subject to availability. If on the day of the trip you decide to extend your trip you will need to notify the captain before you return to port and will also be subject to the availability of the boat, since the same boat can be rented for different people on that same day.

ALCOHOL & BEHAVIOR: The Captain has the authority to cancel the trip if any passenger’s behavior is jeopardizing the integrity of the vessel or its occupants by means of improper or incoherent actions contrary to the service the ship is been chartered for, there will be no refund and, if applicable, the Captain may have the obligation to notify the Harbor Master or authorities if, during the trip, an illegal activity is been undergone by any passenger.

DRUGS & WEAPONS: Drugs and/or weapons onboard are not permitted in any of our boat charters. Any possession, use of drugs and/or weapons by our passengers during the trip will result in the immediate return at the client’s expense and authorities will be notified.

SHIP CABINS: Both, Bathrooms and ship cabins are NON SMOKING PLACES. During the trip, their use is prohibited for illegal activities such as: Use of drugs and/or weapons, sex with minors, improper manners not specified within this agreement which, in general, may totally or partially damage our reputation, or the current boat state: furniture, decorative items, upholstery, electronic devices, carpets, mirrors or props aboard. The cost of missing items and/or repairing damaged ones will be at client’s expense.

PETS: Pets are not allowed aboard                                                                                                                                                                                                                                                                                                                                                                                                                                                                          If you have any question or doubt about our policies, please contact us for more information.